How do we use your data?
Your privacy is important to us. We value the trust you have placed in us, and are committed to protecting and safeguarding any personal information you give us. This document, which we update from time to time, describes how we use and process your personal information. It also tells you how you can contact us if you have questions about your personal information.
Bookingabus.com offers online travel services through our own websites, mobile apps and social media. The information that follows applies to all of these platforms.
What kind of personal information does Bookingabus.com use? When you make a reservation or create an account, you will be asked for your name, address, telephone number, email address, language, location and payment information. To make it easier to manage your reservations, you can open a user account. This allows you to save your personal settings, review previous searches and manage future reservations. When you visit our websites, even if you do not make a reservation, we may collect certain information, such as your IP address, what browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. We may also receive information about you when you use certain social media services.
Why does Bookingabus.com collect, use and share your personal details?
Reservations: First and foremost, we use your personal information to complete and administer your online reservation and forward your reservation details to the vendor you have booked. Customer service: We provide international customer service from our local office. Sharing your details with our customer service staff allows us to respond when you need us – including helping you find appropriate vendors and responding to queries related to your reservation. Guest reviews: We may use your contact information to invite you to write a guest review after your trip. This can help other travellers to choose the buses that suits them the best. Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your bookings, take advantage of special offers, make future reservations more easily and manage your personal settings. Managing personal settings allows you to keep and share searches, see buses that you have searched for before, and see other information you have provided about vendors and trips. Marketing activities: We also use your information for marketing activities, as permitted by law. For example: When you make a reservation with us or set up a user account, we may use your contact information to send you news of similar travel-related products and services. We also send our customers regular newsletters by email. You can unsubscribe, from marketing communications at any time.
Based on the information you share with us, individualised offers may be shown to you on the Bookingabus.com website, on mobile apps or on third-party websites, including social media sites. When we believe that a particular offer may be of interest to you, we may decide to contact you by phone. Moreover, there may be other times where we will get in touch with you by e-mail, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this: We may need to respond to and handle requests you have made. If you have not completed a reservation online, we may e-mail you a reminder to continue with your reservation. We believe that this additional service is useful to you because it allows you to carry on with a reservation without having to search for the vendor again or fill in all the reservation details from scratch. When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Bookingabus.com. Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent. Fraud detection and prevention: We may use personal information for the detection and prevention of fraud and other illegal or unwanted activities. Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
How does Bookingabus.com use social media?
We use social media to promote our vendor partners’ properties and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Bookingabus.com website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Bookingabus.com uses social media by maintaining accounts on several social media sites and by offering social apps. These social media services may allow you to share information with Bookingabus.com. When you register with a social media app, you will be told which information that will be shared with Bookingabus.com. The information you choose to share with us may include the basic information that’s available in your social media profile, e-mail address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalising our website to suit your needs, connecting you with your friends on travel destinations and analysing and enhancing our travel-related services.
We may also enable you to sign in to Bookingabus.com services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does Bookingabus.com share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
The buses you booked: In order to complete your reservation, we need to transfer relevant reservation details to the vendor you have booked. This may include information such as your name, contact details, payment details and any preferences, you specify when making a booking. Other companies within the Bookingabus.com corporate family: In order to support you during the reservation process and throughout your stay, your details may be shared with subsidiaries of the Bookingabus.com corporate family. Your information may also be shared with our parent company, and the other members of the parent company corporate group and analysed to provide you with travel-related offers that may be of interest to you and to offer you a customized service.
Third-party service providers: We may use third-party service providers to process your personal information on our behalf for the purposes specified above. For example, we may use service providers to send the reservation information on our behalf to the vendor you just booked, or we may instruct third parties to contact you. When a reservation requires it, we may also work with third-party payment service providers to facilitate payment or payment guarantees. And we work with third-party advertisement networks to market our vendors and services on other platforms, or involve third-party providers for analytical purposes. These third parties involved in any of these services will be bound by confidentiality agreements and will not be allowed to use your personal information for any purposes other than those specified above. Competent authorities: We may share your personal information with government or investigative authorities if we are required by law (or any regulation having the force of law) to do so. Such requirements include court orders, subpoenas and orders arising from legal processes and criminal investigations. We may also disclose your personal data if it is strictly necessary for the prevention, detection or prosecution of criminal acts.